Returns & Exchanges

We want you to love your results, which is why we offer a 60-day money-back guarantee on all NuFACE devices and a 30-day return window for skincare products. If you are not completely satisfied with your purchase, follow our simple process for a hassle-free return or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to begin the authorization process.

• 2.
  Prepare Your Package

  Securely pack your NuFACE device and its original accessories in the original packaging to ensure items are protected during transit.

• 3.
  Attach Shipping Label

  Download and print your prepaid shipping label from the portal and affix it to the outside of your return package.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, please allow 7-10 business days for the credit to appear on your original payment method.